Can't seem to install lumberyard.

Hi,

I cant seem to install lumberyard. I’ve downloaded the latest downloader multiple times and I keep getting the following error “the hash value not correct” error: 0x80091007

Hey @JGeddes – Welcome to the Lumberyard Community! :smiley:

I’m super sorry for this experience. Let me get some assistance on this topic. Stay tuned :slight_smile:

Hey @JGeddes, it looks like the team has fixed this issue. Could you try re-downloading the installer once more and starting the installation process? :slight_smile:

Thanks!

@Amonster_LMBR I’v been having the same issue after formatting and installing the new version of windows and I downloaded the installer again and tried to install it again and its giving me the same message.

Oh noes! That’s super maddening :confused: Much apologies for this experience @Kirk. Let me check in with the team on this. Will update this thread ASAP!

Hi @JGeddes, in order to determine the cause of the problem can you provide the following information:

  1. When/where is this error
    occurring (exact repro steps)

  2. Logs generated by the
    installer
    The log files are stored in
    %TEMP% (usually C:\Users<user>\AppData\Local\Temp on Windows). They will
    be named something like “Lumberyard_v1.12.0.0_20180102140144.log” and there
    will be several of them.

  3. Host OS and architecture

Thank you for your patience, hopefully this information will help us get a fix for you.

Is this problem solved already? I have the same thing here, I run Lumberyard since day 1 and never had a problem installing it and now I have bought a new PC and I can not install it anymore on my E:\ drive, on my C:\ drive I have no problems BTW

It’s a bit frustrating because I can not play with Lumberyard anymore so I have to install Cryengine again :wink:

@petrocket @Amonster_LMBR @Amazon
I’m also having this issue. below is my error file that I’m getting. I got this error after uninstalling lumberyard then trying to install it again:

[2458:2784][2019-02-03T03:40:10]i001: Burn v3.10.2.2516, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\JAFARI~1\AppData\Local\Temp\{1CE29A00-F528-49A4-965C-0A3F065B7B7C}\.cr\LumberyardInstaller1.17.0.0.exe
[2458:2784][2019-02-03T03:40:10]i000: Initializing string variable 'InstallFolder' to value '[WindowsVolume]Amazon\Lumberyard'
[2458:2784][2019-02-03T03:40:10]i000: Initializing string variable 'loc.CacheProgressPackageText' to value 'Initializing...'
[2458:2784][2019-02-03T03:40:10]i000: Initializing string variable 'LaunchArguments' to value '-workingDir "[InstallFolder]\1.17.0.0\dev\Tools\LmbrSetup\Win\"'
[2458:2784][2019-02-03T03:40:10]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\1.17.0.0\SetupAssistant.bat'
[2458:2784][2019-02-03T03:40:10]i009: Command Line: '-burn.clean.room=C:\Users\JafariStudios\Downloads\LumberyardInstaller1.17.0.0.exe'
[2458:2784][2019-02-03T03:40:10]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\JafariStudios\Downloads\LumberyardInstaller1.17.0.0.exe'
[2458:2784][2019-02-03T03:40:10]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\JafariStudios\Downloads\'
[2458:2784][2019-02-03T03:40:10]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010.log'
[2458:2784][2019-02-03T03:40:10]i000: Setting string variable 'WixBundleName' to value 'Lumberyard v1.17.0.0'
[2458:2784][2019-02-03T03:40:10]i000: Setting string variable 'WixBundleManufacturer' to value 'Amazon Web Services, Inc.'
[2458:2518][2019-02-03T03:40:11]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[2458:2518][2019-02-03T03:40:11]i000: Setting version variable 'WixBundleFileVersion' to value '1.17.0.0'
[2458:2784][2019-02-03T03:40:11]i100: Detect begin, 13 packages
[2458:2784][2019-02-03T03:40:11]i000: Registry value not found. Key = 'SOFTWARE\Amazon\Lumberyard\Application\Recent File List', Value = 'File1'
[2458:2784][2019-02-03T03:40:11]i000: Setting numeric variable 'RecentFilesPopulated' to value 0
[2458:2784][2019-02-03T03:40:11]i000: Product or related product not found: {65E5BD06-6392-3027-8C26-853107D3CF1A}
[2458:2784][2019-02-03T03:40:11]i000: Setting version variable 'IS_2015_REDIST_VER' to value '0.0.0.0'
[2458:2784][2019-02-03T03:40:11]w120: Detected partially cached package: vc140, invalid payload: vc140, reason: 0x80070002
[2458:2784][2019-02-03T03:40:11]i101: Detected package: vc140, state: Absent, cached: Partial
[2458:2784][2019-02-03T03:40:11]i101: Detected package: Metrics_BeginChain, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: _3rdParty, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: Metrics_3rdParty, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: _dev, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: Metrics_dev, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: _docs, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: Metrics_docs, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: _packageRoot, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: Metrics_packageRoot, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: _ThirdPartyOpenEXR, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: Metrics_ThirdPartyOpenEXR, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i101: Detected package: Metrics_InstallComplete, state: Absent, cached: None
[2458:2784][2019-02-03T03:40:11]i199: Detect complete, result: 0x0
[2458:2784][2019-02-03T03:40:13]i200: Plan begin, 13 packages, action: Install
[2458:2784][2019-02-03T03:40:13]i052: Condition '(NOT IS_2015_REDIST_VER) OR (NOT IS_2015_REDIST_VER >= v14.0.23026)' evaluates to true.
[2458:2784][2019-02-03T03:40:13]w321: Skipping dependency registration on package with no dependency providers: vc140
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog_vc140' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_000_vc140.log'
[2458:2784][2019-02-03T03:40:13]w321: Skipping dependency registration on package with no dependency providers: Metrics_BeginChain
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog_Metrics_BeginChain' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_001_Metrics_BeginChain.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog_Metrics_BeginChain' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_001_Metrics_BeginChain_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog__3rdParty' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_002__3rdParty_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog__3rdParty' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_002__3rdParty.log'
[2458:2784][2019-02-03T03:40:13]w321: Skipping dependency registration on package with no dependency providers: Metrics_3rdParty
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog_Metrics_3rdParty' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_003_Metrics_3rdParty.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog_Metrics_3rdParty' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_003_Metrics_3rdParty_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog__dev' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_004__dev_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog__dev' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_004__dev.log'
[2458:2784][2019-02-03T03:40:13]w321: Skipping dependency registration on package with no dependency providers: Metrics_dev
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog_Metrics_dev' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_005_Metrics_dev.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog_Metrics_dev' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_005_Metrics_dev_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog__docs' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_006__docs_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog__docs' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_006__docs.log'
[2458:2784][2019-02-03T03:40:13]w321: Skipping dependency registration on package with no dependency providers: Metrics_docs
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog_Metrics_docs' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_007_Metrics_docs.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog_Metrics_docs' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_007_Metrics_docs_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog__packageRoot' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_008__packageRoot_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog__packageRoot' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_008__packageRoot.log'
[2458:2784][2019-02-03T03:40:13]w321: Skipping dependency registration on package with no dependency providers: Metrics_packageRoot
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog_Metrics_packageRoot' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_009_Metrics_packageRoot.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog_Metrics_packageRoot' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_009_Metrics_packageRoot_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog__ThirdPartyOpenEXR' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_010__ThirdPartyOpenEXR_rollback.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog__ThirdPartyOpenEXR' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_010__ThirdPartyOpenEXR.log'
[2458:2784][2019-02-03T03:40:13]w321: Skipping dependency registration on package with no dependency providers: Metrics_ThirdPartyOpenEXR
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog_Metrics_ThirdPartyOpenEXR' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_011_Metrics_ThirdPartyOpenEXR.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog_Metrics_ThirdPartyOpenEXR' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_011_Metrics_ThirdPartyOpenEXR_rollback.log'
[2458:2784][2019-02-03T03:40:13]w321: Skipping dependency registration on package with no dependency providers: Metrics_InstallComplete
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleLog_Metrics_InstallComplete' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_012_Metrics_InstallComplete.log'
[2458:2784][2019-02-03T03:40:13]i000: Setting string variable 'WixBundleRollbackLog_Metrics_InstallComplete' to value 'C:\Users\JAFARI~1\AppData\Local\Temp\Lumberyard_v1.17.0.0_20190203034010_012_Metrics_InstallComplete_rollback.log'
[2458:2784][2019-02-03T03:40:13]i201: Planned package: vc140, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[2458:2784][2019-02-03T03:40:13]i201: Planned package: Metrics_BeginChain, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2458:2784][2019-02-03T03:40:13]i201: Planned package: _3rdParty, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2458:2784][2019-02-03T03:40:13]i201: Planned package: Metrics_3rdParty, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2458:2784][2019-02-03T03:40:13]i201: Planned package: _dev, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2458:2784][2019-02-03T03:40:13]i201: Planned package: Metrics_dev, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2458:2784][2019-02-03T03:40:13]i201: Planned package: _docs, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2458:2784][2019-02-03T03:40:13]i201: Planned package: Metrics_docs, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2458:2784][2019-02-03T03:40:13]i201: Planned package: _packageRoot, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2458:2784][2019-02-03T03:40:13]i201: Planned package: Metrics_packageRoot, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2458:2784][2019-02-03T03:40:13]i201: Planned package: _ThirdPartyOpenEXR, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2458:2784][2019-02-03T03:40:13]i201: Planned package: Metrics_ThirdPartyOpenEXR, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2458:2784][2019-02-03T03:40:13]i201: Planned package: Metrics_InstallComplete, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2458:2784][2019-02-03T03:40:13]i299: Plan complete, result: 0x0
[2458:2784][2019-02-03T03:40:13]i300: Apply begin
[2458:2784][2019-02-03T03:40:13]i010: Launching elevated engine process.
[2458:2784][2019-02-03T03:40:14]i011: Launched elevated engine process.
[2458:2784][2019-02-03T03:40:14]i012: Connected to elevated engine.
[077C:1E00][2019-02-03T03:40:14]i358: Pausing automatic updates.
[077C:1E00][2019-02-03T03:40:14]i359: Paused automatic updates.
[077C:1E00][2019-02-03T03:40:14]i360: Creating a system restore point.
[077C:1E00][2019-02-03T03:40:14]i361: Created a system restore point.
[077C:1E00][2019-02-03T03:40:14]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f42c1fc6-88a3-41a4-a9a3-a449600b422d}, options: 0x7, disable resume: No
[077C:1E00][2019-02-03T03:40:15]i000: Caching bundle from: 'C:\Users\JAFARI~1\AppData\Local\Temp\{69736B18-E7C2-4F1B-BE98-2A279CB23C62}\.be\tempLumberyardInstaller1.17.0.0.exe' to: 'C:\ProgramData\Package Cache\{f42c1fc6-88a3-41a4-a9a3-a449600b422d}\tempLumberyardInstaller1.17.0.0.exe'
[077C:1E00][2019-02-03T03:40:15]i320: Registering bundle dependency provider: {f42c1fc6-88a3-41a4-a9a3-a449600b422d}, version: 1.17.0.0
[077C:1E00][2019-02-03T03:40:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f42c1fc6-88a3-41a4-a9a3-a449600b422d}, resume: Active, restart initiated: No, disable resume: No
[2458:3768][2019-02-03T03:40:15]i338: Acquiring package: vc140, payload: vc140, copy from: C:\Users\JafariStudios\Downloads\vc_redist.x64.exe
[2458:3768][2019-02-03T03:40:15]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\JafariStudios\Downloads\'
[077C:0844][2019-02-03T03:40:15]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vc140, expected: 3155CB0F146B927FCC30647C1A904CD162548C8C, actual: CD7D750350B2C97DB63025DB2D6CA3DABF04A703
[077C:0844][2019-02-03T03:40:15]e000: Error 0x80091007: Failed to verify hash of payload: vc140
[077C:0844][2019-02-03T03:40:15]e310: Failed to verify payload: vc140 at path: C:\ProgramData\Package Cache\.unverified\vc140, error: 0x80091007. Deleting file.
[077C:0844][2019-02-03T03:40:15]e000: Error 0x80091007: Failed to cache payload: vc140
[2458:3768][2019-02-03T03:40:15]e314: Failed to cache payload: vc140 from working path: C:\Users\JAFARI~1\AppData\Local\Temp\{69736B18-E7C2-4F1B-BE98-2A279CB23C62}\vc140, error: 0x80091007.
[2458:3768][2019-02-03T03:40:15]e349: Application requested retry of payload: vc140, encountered error: 0x80091007. Retrying...
[2458:3768][2019-02-03T03:40:18]i338: Acquiring package: vc140, payload: vc140, copy from: C:\Users\JafariStudios\Downloads\vc_redist.x64.exe
[077C:0844][2019-02-03T03:40:18]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vc140, expected: 3155CB0F146B927FCC30647C1A904CD162548C8C, actual: CD7D750350B2C97DB63025DB2D6CA3DABF04A703
[077C:0844][2019-02-03T03:40:18]e000: Error 0x80091007: Failed to verify hash of payload: vc140
[077C:0844][2019-02-03T03:40:18]e310: Failed to verify payload: vc140 at path: C:\ProgramData\Package Cache\.unverified\vc140, error: 0x80091007. Deleting file.
[077C:0844][2019-02-03T03:40:18]e000: Error 0x80091007: Failed to cache payload: vc140
[2458:3768][2019-02-03T03:40:18]e314: Failed to cache payload: vc140 from working path: C:\Users\JAFARI~1\AppData\Local\Temp\{69736B18-E7C2-4F1B-BE98-2A279CB23C62}\vc140, error: 0x80091007.
[2458:3768][2019-02-03T03:40:18]e349: Application requested retry of payload: vc140, encountered error: 0x80091007. Retrying...
[2458:3768][2019-02-03T03:40:21]i338: Acquiring package: vc140, payload: vc140, copy from: C:\Users\JafariStudios\Downloads\vc_redist.x64.exe
[077C:0844][2019-02-03T03:40:21]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vc140, expected: 3155CB0F146B927FCC30647C1A904CD162548C8C, actual: CD7D750350B2C97DB63025DB2D6CA3DABF04A703
[077C:0844][2019-02-03T03:40:21]e000: Error 0x80091007: Failed to verify hash of payload: vc140
[077C:0844][2019-02-03T03:40:21]e310: Failed to verify payload: vc140 at path: C:\ProgramData\Package Cache\.unverified\vc140, error: 0x80091007. Deleting file.
[077C:0844][2019-02-03T03:40:21]e000: Error 0x80091007: Failed to cache payload: vc140
[2458:3768][2019-02-03T03:40:21]e314: Failed to cache payload: vc140 from working path: C:\Users\JAFARI~1\AppData\Local\Temp\{69736B18-E7C2-4F1B-BE98-2A279CB23C62}\vc140, error: 0x80091007.
[2458:2784][2019-02-03T03:40:21]e000: Error 0x80091007: Failed while caching, aborting execution.
[077C:1E00][2019-02-03T03:40:21]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f42c1fc6-88a3-41a4-a9a3-a449600b422d}, resume: None, restart: None, disable resume: No
[077C:1E00][2019-02-03T03:40:21]i330: Removed bundle dependency provider: {f42c1fc6-88a3-41a4-a9a3-a449600b422d}
[077C:1E00][2019-02-03T03:40:21]i352: Removing cached bundle: {f42c1fc6-88a3-41a4-a9a3-a449600b422d}, from path: C:\ProgramData\Package Cache\{f42c1fc6-88a3-41a4-a9a3-a449600b422d}\
[077C:1E00][2019-02-03T03:40:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f42c1fc6-88a3-41a4-a9a3-a449600b422d}, resume: None, restart initiated: No, disable resume: No
[2458:2784][2019-02-03T03:40:21]i399: Apply complete, result: 0x80091007, restart: None, ba requested restart: No

@SarahCool, thanks for posting the install log. It looks like the install failed around the time it was looking for vc140 which is probably looking for the redistributable. Can you try manually downloading and installing the vc140 redist from Microsoft and then running the installer again? Note: vc140 is the version for Visual Studio 2015, which is why the page I linked to says “Visual C++ Redistributable for Visual Studio 2015”

@petrocket Thanks for feedback. I reinstalled windows and I was able to get around the issue. it seems as if the issue occurs when I uninstall and try to reinstall.Thanks for all the help! :slight_smile:

@petrocket Thanks for feedback. I reinstalled windows and I was able to get around the issue. it seems as if the issue occurs when I uninstall and try to reinstall.Thanks for all the help! :slight_smile:

I have almost the same issue with current build, OSVR sdk hash mismatch and I cant to install it, i cant to ignore it, installing it on my own also does not work etc. Guys you have great piece of engine there but your entire dependencies ecosystem is a mess. I want to install one core thing and have all the core features without wasting all day for reading on external docs, if it need to have some version of something 3rd party then maybe you should simply include it in installer, everybody will delete it after using it anyways.

Welcome to the forum @Winston_Smith. :grin: I understand what you are saying about the sdk’s of third party sources, but I think they will become easier to install in the future due to all the updates the lumberyard dev give out (around every two months). So if I was you I would just give the dev team a little more time and see what comes around the corner on the next big update. :ocean:

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