Hi @KillerPenguin ,
How do I get in contact with GameLift team?
Please see the Technical Support section in AWS | Contact Us.
When you work with the support engineer to create the ticket, please try to provide as much information as you can, e.g. region, fleet id, game session id, player id, timestamp, etc., to help us root cause the issue quicker.
In the meantime, could you provide some more details on your end-to-end game request flow? I.e. what happens between when players are ready to play a game (e.g. click on “Start Matchmaking” button), and when IP address is sent to the players’ clients.
- How are you creating game sessions? Through queues or matchmaking?
- What calls the API to create game session? (Ideally this should be a backend service and not your game client.)
- When you receive those game session IP address, how are you passing them to the client? Are you storing the IP addresses in an intermediary storage?