Lumberyard 1.13.0.0 Setup Failed (0x80072ee7 Unspecified Error)

Update

  • I was able to resolve this issue by editing the settings on my modem’s firewall.
    While trying to update to Lumberyard 1.13.0.0, I get a “Setup Failed 0x80072ee7 - Unspecified Error” response from the Installer. The following is the end of file from the installation log:
[08A8:19E0][2018-04-17T02:48:55]w343: Prompt for source of package: _dev, payload: cab8193D1CD503CCDBD1607CFC4372B877B, path: C:\Users\{REDACTED}\Version 1.13\dev70.cab
[08A8:19E0][2018-04-17T02:48:55]i338: Acquiring package: _dev, payload: cab8193D1CD503CCDBD1607CFC4372B877B, download from: https://d1a5h15s88ekwk.cloudfront.net/1.13.0.0/installer/dev70.cab
[35F0:1AD0][2018-04-17T02:50:02]i305: Verified acquired payload: cab8193D1CD503CCDBD1607CFC4372B877B at path: C:\ProgramData\Package Cache\.unverified\cab8193D1CD503CCDBD1607CFC4372B877B, moving to: C:\ProgramData\Package Cache\{37C27596-A269-36EB-92FD-61589782654A}v1.13.0.0\dev70.cab.
[08A8:19E0][2018-04-17T02:50:02]w343: Prompt for source of package: _dev, payload: cab7DC00F903F2B9E84016FF0DBE7E08CE3, path: C:\Users\{REDACTED}\Version 1.13\dev71.cab
[08A8:19E0][2018-04-17T02:50:02]i338: Acquiring package: _dev, payload: cab7DC00F903F2B9E84016FF0DBE7E08CE3, download from: https://d1a5h15s88ekwk.cloudfront.net/1.13.0.0/installer/dev71.cab
[08A8:19E0][2018-04-17T02:50:02]e000: Error 0x80072ee7: Failed to send request to URL: https://d1a5h15s88ekwk.cloudfront.net/1.13.0.0/installer/dev71.cab, trying to process HTTP status code anyway.
[08A8:19E0][2018-04-17T02:50:02]e000: Error 0x80072ee7: Unknown HTTP status code 0, returned from URL: https://d1a5h15s88ekwk.cloudfront.net/1.13.0.0/installer/dev71.cab
[08A8:19E0][2018-04-17T02:50:02]e000: Error 0x80072ee7: Failed attempt to download URL: 'https://d1a5h15s88ekwk.cloudfront.net/1.13.0.0/installer/dev71.cab' to: 'C:\Users\{REDACTED}\AppData\Local\Temp\{3E683D97-BA57-4A03-BFE9-6CB56CBA8D05}\cab7DC00F903F2B9E84016FF0DBE7E08CE3'
[08A8:19E0][2018-04-17T02:50:02]e000: Error 0x80072ee7: Failed to acquire payload from: 'https://d1a5h15s88ekwk.cloudfront.net/1.13.0.0/installer/dev71.cab' to working path: 'C:\Users\{REDACTED}\AppData\Local\Temp\{3E683D97-BA57-4A03-BFE9-6CB56CBA8D05}\cab7DC00F903F2B9E84016FF0DBE7E08CE3'
[08A8:19E0][2018-04-17T02:50:02]e313: Failed to acquire payload: cab7DC00F903F2B9E84016FF0DBE7E08CE3 to working path: C:\Users\{REDACTED}\AppData\Local\Temp\{3E683D97-BA57-4A03-BFE9-6CB56CBA8D05}\cab7DC00F903F2B9E84016FF0DBE7E08CE3, error: 0x80072ee7.
[35F0:1AD0][2018-04-17T02:50:02]i351: Removing cached package: Metrics_3rdParty, from path: C:\ProgramData\Package Cache\2D6735EB12997F024F6ED64A5B81FAFE87539715\
[35F0:1AD0][2018-04-17T02:50:02]i351: Removing cached package: _3rdParty, from path: C:\ProgramData\Package Cache\{8FF2C03A-FCF8-3AE6-A7EE-078707C78912}v1.13.0.0\
[35F0:1AD0][2018-04-17T02:50:02]i351: Removing cached package: Metrics_BeginChain, from path: C:\ProgramData\Package Cache\2D6735EB12997F024F6ED64A5B81FAFE87539715\
[35F0:1AD0][2018-04-17T02:50:02]w353: Unable to remove cached package: Metrics_BeginChain, from path: C:\ProgramData\Package Cache\2D6735EB12997F024F6ED64A5B81FAFE87539715\, reason: 0x80070003. Continuing...
[08A8:26FC][2018-04-17T02:50:02]e000: Error 0x80072ee7: Failed while caching, aborting execution.
[35F0:31AC][2018-04-17T02:50:02]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{REDACTED}, resume: None, restart: None, disable resume: No
[35F0:31AC][2018-04-17T02:50:02]i330: Removed bundle dependency provider: {REDACTED}
[35F0:31AC][2018-04-17T02:50:02]i352: Removing cached bundle: {REDACTED}, from path: C:\ProgramData\Package Cache\{REDACTED}\
[35F0:31AC][2018-04-17T02:50:02]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{REDACTED}, resume: None, restart initiated: No, disable resume: No
[08A8:26FC][2018-04-17T02:50:02]i399: Apply complete, result: 0x80072ee7, restart: None, ba requested restart: No

Sorry for the troubles @HeavensDisciple—saw your update in the OP, thanks for sharing! :slight_smile: